Privacy
Policy

Last updated: January 1, 2026

1. Introduction

Formul.io ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data we collect

We may collect, use, store and transfer different kinds of personal data about you:

  • Identity data: First name, last name, username or similar identifier.
  • Contact data: Email address and telephone number.
  • Technical data: IP address, login data, browser type and version, time zone, browser plug-in types, operating system and platform.
  • Usage data: Information about how you use our website, products and services.
  • Recipe and formulation data: Recipes, ingredients, calculations, and formulations you create using our platform.
  • Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.

3. How we collect your data

  • Direct interactions: You may give us your data by filling in forms or by corresponding with us by email, phone, or otherwise.
  • Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
  • Cookies: We use cookies and similar tracking technologies. See our Cookie Policy below.

4. How we use your data

We will only use your personal data when the law allows us to:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • To provide and improve our calculators and formulation tools.
  • To communicate with you about service updates and new features.
  • To provide customer support.

5. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

All recipe and formulation data is encrypted and stored securely. We use industry-standard encryption (TLS/SSL) for data transmission.

6. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Recipe and formulation data is retained as long as your account is active. You can delete individual recipes or request complete account deletion at any time.

7. Your legal rights (GDPR)

Under data protection laws, you have rights including:

  • Right to access: Request access to your personal data.
  • Right to correction: Request correction of inaccurate personal data.
  • Right to erasure: Request deletion of your personal data.
  • Right to restrict processing: Request restriction of processing of your personal data.
  • Right to data portability: Request transfer of your personal data to you or a third party.
  • Right to object: Object to processing of your personal data.
  • Right to withdraw consent: Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at [email protected]

8. Cookie policy

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data.

  • Essential cookies: Required for the website to function properly (authentication, session management).
  • Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous information.
  • Preference cookies: Remember your language and display preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. International data transfers

Your data may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR.

10. Third-party services

We may employ third-party companies and individuals to facilitate our service. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Cloud hosting providers for data storage
  • Analytics services to monitor and analyze service usage
  • Email service providers for communications
  • Payment processors for subscription management

11. Data processing for business customers

For business-to-business (B2B) services, we act as a data processor for recipe and formulation data. Business customers remain the data controllers and are responsible for:

  • Ensuring they have appropriate legal basis for data processing
  • Complying with their own data protection obligations
  • Informing their users about data processing activities

Enterprise customers can request a Data Processing Agreement (DPA) by contacting us at [email protected]

12. Children's privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us.

13. Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide prominent notice or contact you directly via email.

14. Contact us

If you have any questions about this privacy policy or our privacy practices, please contact us at [email protected]

For GDPR-related requests or concerns, please use the subject line "GDPR Request" for faster processing.